VACATION RENTAL AGREEMENT
Please Read this Important Information within 48 hours of making your reservation. Then
sign and date below that you have read and agree to our Rental Policies & Procedures
and the Complex Policies and Procedures (if applicable). If not signed within 48
hours,your reservation will be cancelled.
The “guest” or “you” refers to the undersigned person(s) or company and anyone staying in the
rental unit with the undersigned. Holiday Isle Properties is the rental agent for the owner of the
rental unit and may be referred to as “rental agent” or “we” in this document. These Rental
Policies and Procedures are an integral part of, and are incorporated into, the rental agreement
between the undersigned and Holiday Isle Properties and is legally enforceable by Holiday Isle
Properties.
MINIMUM STAYS
We require a 3 night minimum stay in the majority of our properties. There are some holidays
and properties that will require a longer stay or even a weekly minimum.
ADVANCE RESERVATIONS
Reservations are accepted up to one year in advance. Reservation dates will be confirmed.
However, Holiday Isle Properties cannot guarantee rates or unit assignment that far in advance.
Once rates are set the following year, a new confirmation will be e-mailed to you. Advance
reservations for 5 nights or longer only will be accepted prior to January 1 of any calendar year.
Reservations for stays of less than 5 nights will not be taken until January 1 of the calendar
year.
UNIT ASSIGNMENTS
Unit assignments cannot be guaranteed - there are circumstances that occur that make the
guarantee of a specific unit impossible. In the event we cannot accommodate you with a unit
that is similar to your original booking, we will issue a full refund. Holiday Isle Properties will not
be responsible for any additional costs to move or upgrade a guest. Holiday Isle Properties at all
times will act in good faith and use its best efforts to substitute with accommodations or services
of a type as comparable as possible to those contracted.
RATES
Rates are subject to change without notice. Holiday Isle Properties reserves the right to modify
quoted rates that may have been misquoted, regardless of how the error was made. A quote is
not a legally binding contract.
FEES
A non-refundable processing fee of will be charged to all reservations and varies by property.
The processing will be held in the event of a cancellation even if the condo/home is rebooked. A
cleaning fee will be charged to all reservations. Cleaning fees vary by property. A
non-refundable damage waiver fee will be charged on any reservation. Fees may be built into
the rent and not subject to discounts or refunds.
UNDER 25/SPRING BREAK POLICY
Our customary policy is no reservations will be made to students or singles under the age of
twenty-five. Parents must accompany their children under the age of twenty-five at all times.
This policy includes reservations made by parents who do not check-in, and/or who leave
overnight during the length of the stay. NO EXCEPTIONS! We will rent to no single groups
under the age of 25 unless accompanied by 2 parents or legal guardians for every 4 guests
under 25 years of age and a $1000 damage deposit. We reserve the right to check ID’s and
refuse admittance to our rental units. All parents or legal guardians must be staying in the rental
unit during the entire rental period. Our rental properties are monitored for violations of this
policy. In the event of a violation of this policy, violators will be evicted, all rental monies will be
forfeited, and additional charges may apply. In accordance with Florida State Statute 509.141, if
reservations are made under false pretenses in violation of the foregoing policy, those
reservations shall be null and void, check-in will not be allowed, and any funds deposited shall
be subject to forfeiture.
MAXIMUM OCCUPANCY
The occupancy rule allows for a maximum of 2 individuals per bedroom. The maximum number
of guests varies by each property but should follow the previously stated rule unless otherwise
noted. If maximum occupancy is exceeded, you will be asked to vacate the property and forfeit
all rental payments. If maximum occupancy is exceeded and you are moved to an
accommodating property this is done as an additional cost to the guest and forfeit any paid rent.
This is a strict policy that will be adhered to all times.
OCCUPANCY RULES
All guests occupying a unit or home managed by Holiday Isle Properties must be listed at
check-in. Legal name and ages will be required on all guests staying in the unit or home during
your stay dates.
Maximum Occupancy for your rental is {reservations.unit_max_occupants}.
Please enter all Guest Names below (*this is required):
Guest 1: {{FullnameGuest1}} Age: {{AgeGuest1}}
Guest 2: {{FullnameGuest2}} Age: {{AgeGuest2}}
Guest 3: {{FullnameGuest3}} Age: {{AgeGuest3}}
Guest 4: {{FullnameGuest4}} Age: {{AgeGuest4}}
Guest 5: {{FullnameGuest5}} Age: {{AgeGuest5}}
Guest 6: {{FullnameGuest6}} Age: {{AgeGuest6}}
Guest 7: {{FullnameGuest7}} Age: {{AgeGuest7}}
Guest 8: {{FullnameGuest8}} Age: {{AgeGuest8}}
Guest 9: {{FullnameGuest9}} Age: {{AgeGuest9}}
Guest 10: {{FullnameGuest10}} Age: {{AgeGuest10}}
Guest 11: {{FullnameGuest11}} Age: {{AgeGuest11}}
Guest 12: {{FullnameGuest12}} Age: {{AgeGuest12}}
Guest 13: {{FullnameGuest13}} Age: {{AgeGuest13}}
Guest 14: {{FullnameGuest14}} Age: {{AgeGuest14}}
Guest 15: {{FullnameGuest15}} Age: {{AgeGuest15}}
Guest 16: {{FullnameGuest16}} Age: {{AgeGuest16}}
Guest 17: {{FullnameGuest17}} Age: {{AgeGuest17}}
Guest 18: {{FullnameGuest18}} Age: {{AgeGuest18}}
{{initial}}
NOISE VIOLATIONS
City of Destin has a No Noise Ordinance after 10 pm. If there is a complaint regarding this issue
or discourteous and rude behavior you will be asked to leave and full refunds will not be given.
{{initial}}
PET POLICY
A majority of our properties do not allow pets on property or in the unit. You will incur an
additional charge for carpet cleaning, upholstery cleaning and flea spray should evidence of a
pet be found. You may also be asked to leave the property or remove the pet immediately.
Many associations have a strict no pet policy and they expect the rule to be followed. Many
homeowner associations will issue a fine for violations of their no pet policies or force an
eviction. Pets are allowed only in properties designated “Pet-Friendly” by Holiday Isle
Properties.
KEYS/POOL TAGS
Unit keys, pool tags and key fobs, when available, are provided to our guests upon check-in.
They are to be turned in to the Holiday Isle Properties office upon check-out. There will be a
charge of $100 for every key or pool tag not turned in. Key fobs have a replacement cost of
$100.
SHORTENED STAYS
If a reservation is shortened less than 180 days prior to arrival, the guest is responsible for rents
due for the full original reservation.
LOCK-OUTS
In the event you are locked out after business hours, call our office number at 850-837-0010
and retrieve the emergency on-call number. An agent will meet you at the property. A charge of
$25 is payable directly to the agent.
PARKING
All properties allow 2 vehicles per property. If you are renting a home or townhome please do
not park in the grass or the side of the road. You will be fined $200/day by the homeowner’s
association.
BOAT TRAILERS
If you are bringing a boat trailer, oversized vehicle, jet ski, or a boat, you must notify our office to
make sure the complex at which you are staying can accommodate you. This includes all
homes. There is NO trailer parking allowed on Holiday Isle.
NON-SMOKING
All our units are non-smoking. Most of our complexes are also non-smoking/vaping. If evidence
of smoking is found in your unit after departure you will be charged for sanitizing the room.
HOMEOWNER ASSOCIATION RULES VARY BY COMPLEX
Each association will generally provide a copy of its policies and procedures. Please refer to
each for any additional questions or concerns. Please read the rules specific to your complex.
Any violation of complex rules may result in eviction.
COMPLEX AMENITIES
Discounts or refunds will not be given in the event a complex amenity is not available during
your stay. A complex, HOA, or 3rd party managed or controlled amenity may be the beach,
pool, tennis courts, tram service, laundry services, etc. We make every effort to inform guests of
issues prior to their stay but due to issues beyond our control we may not know when an
amenity will be out of service.
DAMAGE WAIVER FEE
A Damage Waiver Fee is charged on every reservation. This is a non-refundable fee that will
cover each guest for up to $500 worth of accidental damage. Accidental damage MUST be
reported to management during your stay to be considered accidental. Missing items are never
considered accidental damage and will be subject to guest charge at replacement cost.
Intentional damage of any amount is not covered under this policy and will be dealt with through
conventional means by charging the guest credit card for the amount of the damages, at
replacement cost.
CHECK-IN
If you are arriving after 5 pm you will find a packet with your key and information in the lockbox
outside our office door. Please call our office in advance for the combination. Check-In is 5 pm.
On Saturdays we may experience slight unavoidable delays, we ask for your patience in this
regard. On Saturdays, guests will not be allowed to go to the property prior to 5 pm. Complexes
will no longer allow guests on site until their unit is ready. We do not guarantee a 5 pm check-in.
No refund will be given for check-in’s that occur later than 5 pm. We do not allow or guarantee
early check-in either. Early check-ins may require an additional fee. Your driver’s license or
state ID must be presented at time of check-in.
UPON ARRIVAL
Take a look around the condo/home. If there are concerns or issues with your rental property,
please immediately contact our office (leave a message if there is no answer). No refunds or
considerations are given unless we are notified of problems during your stay.
CHECK-OUT
Check out is 10 am. No late check-outs allowed. If you have not checked out by 10:00 a.m., a
late fee will be charged. Early departures will not be given a refund. Keys must be returned to
check-in office or a fee of $100 per key will be issued. Upon checking-out trash must be taken
out and the dishwasher started. Please remove all food from the refrigerator & freezer.
PAYMENT POLICIES
A minimum rent payment of 30% is due within 1 day of the initial reservation. If the advance rent
is not received within 1 day of booking, your reservation will be cancelled. Reservations made
14 days or less prior to arrival will require a major credit card upon booking and payment in full
will be required. No refunds will be given for early departures. If you booked online your 30%
down payment will be charged immediately to your credit card.
Balance Due - the final payments must be made 14 days prior to arrival; this will automatically
be charged to your credit card. Should cancellation occur anytime after final payment is made
there will be no refund. If mailing a check for final payment the check must be received 30 days
prior to your arrival. If a check is not received by then a credit card will be required for payment
and the check will be returned. Credit card used for payments must be presented at check-in
with that person’s ID for verification purposes.
CANCELLATION POLICY
We do not offer a cancellation policy. ADVANCE RENT PAYMENTS or FINAL PAYMENTS are
only refundable in the event of cancellation through Play Travel Protection. Changing
reservation dates will be treated as a cancellation, and no refund will be given unless the unit is
rebooked for your dates. The processing fee is never refundable in the event of a cancellation.
HURRICANES/TROPICAL STORMS
No refunds will be made due to hurricanes or tropical storms, even in the event of mandatory
evacuations. Refunds for hurricane evacuations are only given through Play Travel Insurance.
Changing reservation dates will be treated as a cancellation, and no refund will be given unless
the unit is rebooked for your dates.
TRAVEL PROTECTION INSURANCE
Holiday Isle Properties has partnered with Play Travel Protection to provide coverage for our
guests. Play Travel provides cancellation and interruption services as well as emergency
assistance and travel services. Protect yourself in the event of hurricane evacuations and family
emergencies such as illness or death in the family. The travel insurance is optional and the cost
is 7% of your total reservation stay. To learn more about Play Travel Protection or to file a claim
please contact: 833-610-0736.
MAINTENANCE
Maintenance calls attributable to the guests will be charged to the guests. Owner or agent
designated by the owner may enter premises to make repairs. Units are in “as is” condition.
TV’s, appliances, air conditioning equipment or any items of an electrical or mechanical nature
are not guaranteed. Repairs will be made as soon as possible. However, failures will not result
in refunds or adjustments.
RENTAL UNITS/FURNISHINGS
All vacation rental properties are privately owned and are furnished and equipped by their
owners. Holiday Isle Properties cannot make any changes to the furnishings or equipment
provided by the owner. If you require special appliances or equipment, such as hair dryers,
please bring them with you. If you have any questions about what is standard in our rental
properties please contact a reservation agent. Decor, style, and color will vary & furnishings are
subject to change without notice and are in “as is” condition. Under no circumstances are
furniture, bedding, mattress pads, utensils or any other property supplied with the rental
property to be taken out or transferred from one property to another. If items are removed from
a unit, you will be charged the cost to replace the item. Moving of furniture is prohibited. You will
be charged to place furniture back into its correct place and any repairs of any damage caused
by moving items. Refunds will not be issued for a change that has occurred in the unit. We do
not warranty bed sizes or furnishings of any condominium.
ENTRY & INSPECTION
Holiday Isle Properties reserves the right to enter the unit at reasonable times for the purposes
of unit maintenance, inspecting the unit or showing the unit to prospective purchasers, renters
or other authorized persons or maintenance issues. If Holiday Isle Properties has a reasonable
belief that there is imminent danger to any person or property, or unit rules and regulations are
being violated, Holiday Isle Properties may enter the unit without notice. Holiday Isle Properties
has no control over onsite maintenance entering the unit. Holiday Isle Properties will make an
effort to contact you prior to entry but guests are not required to be present when the unit is
accessed.
INTERNET ISSUES
We will not issue refunds for internet issues. Holiday Isle Properties will do its best to get the
internet working in the event of an issue but many of the homeowner associations take care of
the internet and we have no means to control the connectivity of the internet in the actual unit.
We can generally provide service calls between 9 am - 5 pm Monday - Friday. We do not
consider this an after-hours emergency. If you do access any internet content during your stay,
you do so at your own risk and are responsible for ensuring that any accessed material does not
violate any law. Users/guests may not use the internet access contained in or around Holiday
Isle Properties' Rentals for malicious or unethical activity; including assessment of other people
over the internet or that violate federal, provincial, or copyright laws. This act in conjunction with
the Digital Millennium Copyright Act. Any and all misuse that is reported will be dealt with swiftly.
HOUSEKEEPING
Your vacation rental will be cleaned prior to your arrival and again after your departure. You
should find your unit cleaned upon arrival. If you find that your unit is not cleaned properly
please call us and we will have the maid service come and take care of the problem. No
discount or refund will be given for unsatisfactory cleaning. You will be responsible for the
cleaning of your unit during your stay and for leaving the unit in good condition at checkout.
Cleaning Fees will be charged to your account if excessive cleaning is required after your
departure. We respectfully request that you remember that you are staying in someone else’s
home. Please give it the care and respect that you would give your own home.
Linens are furnished.
BEACH TOWELS & LINENS
Please bring your own beach towels and beach blankets, as linens are not to be removed from
the unit. You will need to provide your own paper items and cleaning supplies. An initial set up
of trash can liners, toilet paper and facial soap is provided. Extra items needed are the
responsibility of the guest. If linens are found to be ruined, you will be charged for the loss of
linens. Please keep in mind that make-up, suntan oil and dyed linens are considered ruined.
BEACH SERVICE
Beach service is a seasonable amenity that is only offered at some properties for an additional
fee. Tents are not allowed on the beach. All chairs and toys brought to the beach must be
removed the same day. Onsite beach service companies are independent businesses
contracted out through the onsite office. Holiday Isle Properties will not be responsible for beach
service, and refunds will not be given for any beach service related issue. Please contact a
rental agent to see if your property offers beach service for an additional fee or for the time
frame you are staying. Please do not remove or move beach chairs that are set out by the
beach service companies.
POOL POLICIES
Diving or jumping into the pool or Jacuzzi may result in head, neck, or spinal injuries. As the
renter, you accept the risk of the pool and specifically agree that no minor will swim in the pool
unaccompanied by an adult. Some complexes and private homes offer pool heat seasonally
between October and Early May, however, pools cannot be heated if the temperature is below
fifty two (52) degrees or above eighty (80) degrees. The pool temperature on private homes with
pools will be set between eighty (80) and eighty five (85) degrees. Home with private pools are
not automatically heated so please contact a Holiday Isle Properties representative for details
about the additional cost or if the pool can be heated. Allow forty-eight (48) hours for pool heater
to heat the pool water to the set temperature. Tampering with pool equipment may result in
injury and/or a fine. All pool equipment must be operated by a licensed professional. Community
or condominium pools and/or Jacuzzi’s are not controlled or maintained by Holiday Isle
Properties therefore we cannot be held responsible for inconveniences resulting from the pool.
CONSTRUCTION
Holiday Isle Properties is not always an on site company and therefore cannot predict
construction plans or be held responsible for any inconvenience. No refunds can be given in the
event of nearby construction.
HOLD HARMLESS AGREEMENT
Renter shall fully defend, indemnify and hold harmless Holiday Isle Properties from any and all
claims, demands, lawsuits, causes of action, loss, liability, injury and/or damage of any kind
whatsoever including without limitation all claims for property damage, monetary loss, personal
injury, equitable relief, and/or wrongful death, whether brought by an individual or other entity or
imposed by a court of law or by administrative action of any federal, state or local governmental
body or agency that arises out of any acts negligence omission or willful misconduct in any way
on the part of Renter in the course of their stay.
DISCLAIMER RE: COVID-19 (CORONAVIRUS) / ASSUMPTION OF RISK
Notwithstanding that Holiday Isle Properties strives to go above and beyond to clean and
disinfect all managed vacation rental properties for every incoming guest during the current
Coronavirus pandemic/outbreak, we cannot and do not guarantee any property to be completely
sterile. Your occupancy/stay in vacation rental property during the Covid-19 Pandemic is at your
own risk and you are assuming ALL risk of injury/harm by electing to stay/occupy the vacation
rental property managed by Holiday Isle Properties during the Covid-19 Pandemic. Holiday Isle
Properties hereby disclaims any/all express or implied warranties of every nature and kind,
including but not limited to: any implied warranty of merchantability; any implied warranty of
fitness for a particular purpose; and any representation/warranty that the property is a sterile
environment free of the Covid-19 virus.
OWNER’S CLOSET & GARAGE
Most properties have interior locked closets that are off limits to guests. Garages are also
considered “owner’s storage” and are off limits to the guests, as well. If any items are taken from
the locked closet or damage is done to the closet, the guest will be charged.