Cancellations are subject to our No Refund Policy and all payments are non-refundable. We do offer a 15 day reschedule policy for 1-3 bedroom properties and a 30 day reschedule policy on 4+ bedroom properties. For cancellations made outside of 15 days for 1-3 bedrooms and 30 days for 4+bedrooms, you will be allowed to reschedule your stay in that same property within 12 months, but no monies will be refunded. After the 12 months all monies are subject to forfeit. For cancellations made inside of 15 days for 1-3 bedrooms and 30 days for 4+ bedrooms, no refunds or reschedules will be allowed. If you have any concerns regarding cancelling or rescheduling we strongly encourage you to purchase Rental Guardian Travel Protection by calling (*865-286- 1595) or going to https://eaglesridge.rentalguardian.com/ to protect you against an unforeseen event where you would need to cancel or reschedule.