SSVO requires any cancellation to be submitted in writing via e-mail to offices@southernselectvillas.
Cancellation of reservation 15 days or more before arrival: 50% cancellation fee applies. Cancellation 14 days or less to date of arrival: total booking amount is non-refundable. However, guest will have six-months from original arrival date, to use credit towards a future stay.
Change of dates is not considered a cancellation when requested 21 days or more prior to arrival. Change of dates is subject to availability. A request for date change may only be accepted when done in writing to offices@southernselectvillas.
The guest may also request via email to shorten the length of their stay and/or downgrade in the size of their home if requested 21 days or more prior to their arrival. SSVO will automatically update the charges on the guest file in order to update the remaining balance payment amount. If the request is sent within 20 days of arrival, the final payment will remain the same regardless of changes. Changes requested will only take effect when confirmed to the guest by SSVO and are subject to availability. Additional fees may apply when changing dates of arrival and/or departure.